For kind attention of our Customers and Stakeholders

Dear our customers ,correspondent banks and other stakeholders,

As per Government`s measures and instructions dated 23th of March 2020 , effective from 25th of March, our Branch will be closed and our teams will be working remotely until further notice.

We just wanted to reassure you that we are still working as usual, albeit remotely, and we are available if you have any questions or enquiries.

Protecting the well-being of our clients, colleagues and communities remains critical and core of our Bank`s response to COVID-19 Crisis.

During these unprecedented times, we will continue to communicate with our customers and stakeholders via below channels

Alternatively contact us directly via email addresses or direct telephone numbers of your relationship managers

Please ensure you write relative information in your emails; such as your full name, phone number and a brief description of your circumstances and request. 

General Enquiries Email:

Back office/ Settlements and Operations email :

Marketing and Relationship Management email :

Payments and Invoices :

Accounting, Financial Reporting & HR :

IT and Systems Helpdesk :


We monitor our business continuity plans  and government`s instructions on a daily basis.

In case of a significant change concerning our working conditions, we will inform yourselves immediately

Thank you for your understanding and support.

As Ziraat Finance Group and Ziraatbank London Branch, we wish all of you and your families to stay safe and healthy.